Gateway

I just got off the phone with Gateway customer service. That operation has gone downhill. When you are talking to them, you can hear the echo of every word that you speak, which is very distracting. Also, the lady who "helped" me didn't actually put me on hold, she just put the phone down on her desk. How did I know this? I could hear the phone vibrating everytime she would strike the keyboard. Not to mention that she didn't say two words to me during the 5 minutes I was on "hold." The best part is the way she answered my question at first. This is how the call went:


Her:"Thank-you for calling Gateway Customer Service my name is Shana and my badge number is "blah blah blah" (she didn't actually say blah) how can I help you today."


Me:"I was wondering if I still qualify for that free windows XP upgrage that I was supposed to get when I first bought my computer in 2001."


Her:"No."


Me:"No? Um, why not?"


Her:"It's expired."


Me:"Could you check in your records to see if they did anything about this the first time I called about it a year ago?"


Her: Puts the phone down for 5 minutes. For all I know, she went out, had a cigarette, got a coke and picked up the phone 5 minutes later.


Her:"That has expired, and they will not honor that agreement."


Me:"Oh. Well, how much do you guys charge for a windows XP upgrade?"


Her:"$112.00 including shipping and handling."


Me:"Ok. I'll call back."


Her: CLICK.


Nice hey? I realize it was a shot in the dark anyway, but she didn't even want to check to see if she could do anything for me. I'll call back next week and ask someone else. If you get bad customer service, just try calling back until you get someone who knows what they're doing. I'm sure she could have given me the upgrade for free, but she was too busy not caring and getting annoyed at stupid customers like me who think that I come first! Well I NEVER!

Star Trek Convention

It's that time of year again when all Trekkies converge on the Las Vegas Hilton for the 3rd annual "Official Paramount/Creation Star Trek Convention." July 29th thru August 1st, 2004. This is who's going to be there:

• William Shatner (Captain Kirk)
  
• Leonard Nimoy (Spock)
  
• Kate Mulgrew (Captain Janeway)
  
• Brent Spiner (Data)
  
• Colm Meany (Miles O'Brien)
  
• George Takei (Sulu)
  
• Walter Koenig (Chekov)
  
• Marina Sirtis (Counsellor Deanna Troi)
  
• Tim Russ (Tuvok)
  
• Roxann Dawson (B'Elana Torres)
  
• Sally Kellerman (Dr Dehner from OS)
  
• Ethan Phillips (Neelix)
  
• David Gerrold (writer of "The Trouble With Tribbles")
  
• Alice Krige (The Borg Queen)
  
• Linda Park (Hoshi Sato)
  
• Tom Hardy (Shinzon from Nemesis)
  
• Anthony Montgomery (Travis Mayweather)
  
• Wil Wheaton (Wesley Crusher, internet guru)
  
• Cirroc Lofton (Jake Sisko)
  
• Eugene Roddenberry (Son of the creator of Star Trek)
  
• Majel Barrett Roddenberry (Wife of the creator of Star Trek)
  
• Todd Bryant and Spice Williams (Captain Klaa and Visis of Star Trek V)
  
• Jeffrey Combs (Shran, Weyoun, Brunt)
  
• Casey Biggs (Damar)
  
• Vaughn Armstrong (Admiral Forrest)
  
• Chase Masterson (Leeta)
  
• Max Grodenchik (Rom)
  

I won't be able to attend most of the convention because I'll be working, but I will try to make it for Thursday and Friday. Not to sound like a total convention snob or anything, but I've seen ALL of these people except for one. TOM HARDY. I feel like I should meet him just because he has the same last name as my boyfriend. I want to see if his teeth are really that bad in person.


I do alot of complaining. Sorry. This is where I come to vent. I'm really not this pissed off all the time. I do happy things, really. One more thing to complain about, my boyfriend is out of town this weekend and I'm getting a cold. Oh! Here comes another one (complaint)... I had to buy 4 books for the English 102 class that I'm taking this summer. It's only 4 weeks. YIKES.